At Bedding Shop, we want you to be completely satisfied with your premium bedding purchase. If for any reason you’re not happy with your sheets, comforters, pillows, or other bedding products, we offer a straightforward returns and exchanges process.

Important Note: For hygiene reasons, we cannot accept returns on Bed Pillows and Pillowcases unless they arrive damaged or defective. All other bedding products may be returned within 15 days of receipt.

Our Return Policy

  • Timeframe: 15 days from the delivery date
  • Condition: Items must be unused, unwashed, and in original packaging with tags attached
  • Refund Method: Original payment method (processed within 5-7 business days after we receive your return)
  • Return Shipping: Customer responsibility (we recommend using a trackable shipping service)

Exchange Policy

We’re happy to exchange your bedding for a different size, color, or style (subject to availability). Exchanges follow the same conditions as returns.

How to Return or Exchange

  1. Contact Us: Email [email protected] within 15 days of receiving your order with your request using the template below.
  2. Wait for Approval: Our team will respond within 2 business days with return instructions and an RMA number.
  3. Package Your Items: Securely pack the unused items in their original packaging.
  4. Ship Your Return: Mail your package to:
    Bedding Shop Returns
    39 Newhall Street
    Lynn, MA 01902
    USA

    Include your RMA number clearly on the package.

  5. Confirmation: We’ll email you when we receive and process your return.

Return Request Template

Copy and paste this template into your email to [email protected]:

Subject: Return/Exchange Request – Order #[Your Order Number] Dear Bedding Shop Team, I would like to request a [return/exchange] for my recent order (#[Your Order Number]). Details: – Product Name: – Reason for Return/Exchange: – Preferred Resolution: [Refund/Exchange for (specify product)] I confirm the item is unused and in its original packaging with tags attached. Please provide return instructions at your earliest convenience. Best regards, [Your Full Name] [Your Contact Information]

Refund Processing

  • Timing: Refunds are processed within 5-7 business days after we receive and inspect your return
  • Method: Credited back to your original payment method (Visa, MasterCard, JCB, or PayPal)
  • Notification: You’ll receive an email confirmation when your refund is processed
Note about Original Shipping Fees: Original shipping charges are non-refundable. For exchanges, we’ll cover the cost of shipping the replacement item to you.

Damaged or Defective Items

If your bedding arrives damaged or defective, please contact us immediately at [email protected] with photos of the damage. We’ll arrange for a free replacement or refund.

International Returns

For customers outside the U.S., you are responsible for any customs fees or return shipping costs. We recommend using the original shipping carrier (DHL, FedEx, or EMS) for returns.

If you have any questions about our returns policy, don’t hesitate to contact our customer care team at [email protected]. We’re here to help you sleep comfortably and shop with confidence.